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Case Study: Enhancing Premium Contractor Care Solutions for an Award-Winning HR and Recruitment Firm

Updated: Jul 26, 2023

Best Practice Case Study
Best Practice Case Study


Our esteemed HR and Recruitment client, renowned for its award-winning and innovative services, sought a contractor care solution that would further reinforce their brand as a premium service provider in their competitive marketplace.


Being a provider of premium quality, innovative, and award-winning recruitment solutions, the client understood the significance of offering equally innovative, trusted, and reliable contractor care services. They needed a solution that could maintain the exceptional quality of service expected by their national branded clients. Platinum WFM's managed contractor care solution proved to be the seamless integration they required to provide premium branded contractor placement support and management services.


Platinum WFM implemented our 8 Step Contractor Management Solution, fully branded as our client's own, and efficiently managed by the PWFM Support Team. Premium contract recruitment services were provisioned to national clients, reflecting the brand's innovation, integration, scalability, and leading-edge approach.


  • Branded portal, communications, systems, and processes for a consistent and premium look.

  • A comprehensive package of tested and proven people, systems, and processes for a complete solution.

  • Rapid and manageable growth enabled by the scalability of the integrated solution.

  • Cost-neutral pricing structure, incorporating pay-as-you-go, aligned with client margins.

  • Enhanced client outcomes through top-notch contract management excellence.

  • Quick and efficient onboarding of technology professionals through electronic contracts.

  • Seamless integration of people, systems, and processes for a smooth implementation.

  • Accurate payroll reporting meeting Australian Taxation Office (ATO) specifications.

  • All-inclusive software and systems management and support for a seamless experience.

  • Introduction of a clear governance layer to enhance contractor payroll management.

  • A dedicated and comprehensive Support Team ensuring client success and satisfaction.


Our award-winning HR and Recruitment client continues to receive accolades for its innovation, exceptional service, and successful outcomes for its respected clients. The branded PWFM Support Team, along with our people, systems, and processes provisioning contractor placement care, plays a critical role in their ongoing success.

At Platinum WFM, we take pride in providing a branded solution backed by our support team, acting as your support team. Your success is our success.

Darren Berson

Director/Client Success Manager

Platinum WFM

1300 241 850


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