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Client Success Partners

Who are Client Success Partners?

A Client Success Partner is a current consulting or advisory professional services business looking to expand their service offerings to assist in growing their own portfolio of clients.

Platinum WFM will work with you to support you and your client with all the resources you need to successfully onboard, manage, and support consulting agencies or professional services businesses with workforce management and back-office solutions.

Our capabilities include:

  • Full end-to-end management of employees or temporary or contingent workforce contractors.

  • Full end-to-end management of onboarding, contracts, timesheets, invoicing, payroll, reporting, and support requirements for a growing consulting agency or professional services businesses.

  • Software implementation and support for workforce management.

  • Governance and reporting management and support.

You are most likely a consultant, accountant, bookkeeper, or advisor, assisting your own professional services business or that of your clients, to build resilience, profitability, or growth through outsourced workforce management and our outsourced payroll solutions.

We are a leader in “future of work”  workforce management and outsourced payroll solutions for professional services and consulting agencies.

The Problem

  • Investment costs can be prohibitive for consulting agencies. Setup, implementation, and configuration in people, systems, and processes to manage your contractor business can take years, and considerable dollars, and is forever changing.

  • Not your core business. Managing a team of people, systems, and processes is not your core business. It’s a cost of delivery of your core business of project and service delivery to your clients.

  • Scalability can be limited without the right people, online systems, proven processes, knowledge, and know-how to implement and manage your employees or contingent workforce in an expanding professional services business.

The Solution

  • People. Our people are specialists in managing your workforce management or outsourced payroll needs. This is their core business, their expertise, and know-how significantly increase your scalability and capability.

  • Systems. We are integration and configuration experts delivering successful onboarding, contracts, timesheet, invoicing, payroll, governance, reporting, and support systems for your success.

  • Processes. Our workforce management processes have been developed over 9 years and continue to develop with maximum efficiency and accuracy, to ensure your peace of mind.

  • We take care of your employees and contractors. You take care of your business for success.

Our Vision: To be the leading provider of workforce management and outsourced payroll solutions, that transform consulting and service delivery agencies for the successful delivery of professional and highly skilled talent.

Our Purpose: To be the trusted workforce management solutions provider of choice for consulting and service delivery agencies across Australia competing for the retention of professional and highly skilled talent.

Our Core Values

Integrity: at the heart of our core values. We have the greatest respect that without integrity our ability to provide our solutions to our clients, our client’s customers, and the professional talent who are integral to business success, just doesn’t work.

Trust: at the centre of any relationship, whether this be personal or business. Our clients trust that we have their business interests, values, requirements, and business needs wrapped up within our core value of trust. Trust includes confidentiality, privacy, respect, and integrity in the way that we handle data, sensitive information, and the highly important relationships our clients have with their clients and customers, for which Platinum WFM is privileged to manage on their behalf.

Professionalism: Our team is highly professional in all aspects of the provision of our solutions. We have high expectations of our team and their professionalism. It’s this professionalism that elevates our quality of service and ultimately the successful outcomes for our clients, their customers, and critical professional talent.

Respect: Without respect, relationships don’t exist. Our team has the utmost respect for your professional talent. We understand implicitly that if your clients, your client’s customers, and their important workforces aren’t happy or satisfied with the service we deliver, then respect is eroded and business relationships are impossible to manage.

Teamwork: Our team is empowered by smart systems and processes. However, smart systems and processes don’t run themselves. People do. In our highly digital, automated, and increasingly chaotic world, our teamwork stands us apart from our competitors.

We welcome the opportunity to discuss how, as a Platinum WFM Client Success Partner, you can significantly scale your professional services or consulting agency through the management of platinum workforce management or outsourced payroll solutions and services.

Experience the Platinum WFM difference today in managing your workforce management needs. Our experienced and friendly team is available for a no-obligation discovery chat on 1300 241 850 or via hello@platinumwfm.com.au at a time of your convenience.

Useful Resources

Successful Entrepreneur

 Platinum’s role is not to replace your delivery team.

Our solutions enhance your delivery team for customer success.

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